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BROADBAND
Thanks to those who took part in the broadband survey. The responses can be placed into one of two categories: those who would not take no for an answer, and those who gave up out of sheer frustration.
Those who succeeded, or who are still battling with BT, employed some of the following strategies:
1. If the BT Broadband Checker states that you have a broadband enabled line, then this can be seen to be false advertising.
2. Claim discrimination - if others in the village have access, then BT is discriminating against those that can't get it.
3. Constantly barrage BT with phone calls - try to speak to the same person each time.
4. If you have any BT equipment installed on your property without your permission, demand that they remove it until they can provide you with a connection.
5. If you order a second phone line, then BT are obliged to connect you. On that premise, lines must be or can be made available, even if connected via a DACS. Now, two split lines, divided by DACS, makes one good line suitable for Broadband, thus eliminating their argument.
6. By using customer information (ISP numbers dialed), BT knows who in the village has an Internet connection. If those people have a single line then they could have a DACS fitted (with no loss of quality or service), thus freeing up that line for a broadband user.
When I signed up for broadband it took me 7 weeks to get connected as my line was DACSed. BT found a single line nearby and rerouted. One person took 8 months of phone calls etc. before they finally got online.
Editor
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